MATTER OF STUFF PRIVACY POLICY

Matter of Stuff Limited (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting matterofstuff.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Matter of Stuff Limited of 22B Sunderland Terrace, London, England W2 5PA. You can contact us at info@matterofstuff.com.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site at www.matterofstuff.com (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, report a problem with our site or carry out any other activity on the site. The information you give us may include your name, address, e-mail address and phone number. We do not store any financial and credit card information on our website.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see below.

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into four types:

Category 1: strictly necessary cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping basket items.

Category 2: performance cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we use Statistics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: functionality cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Wish List feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers.We do not currently use these types of cookies on www.matterofstuff.com

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
  • to check your order, when a consistent order is placed on www.matterofstuff.com. We may permit to contact you either by phone or by email to check that you authorise the order. This is to your benefit only;
  • to help our suppliers to carry out our obligations arising from any contracts entered into between you and them and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you;
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract you have entered into via our site.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Matter of Stuff Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [DT3] or terms and conditions of sale[DT4]  and other agreements; or to protect the rights, property, or safety of Matter of Stuff Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

FACEBOOK PLUGINS

Our site uses social plugins (“Plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The Plugins are identifiable by a Facebook icon.

When you visit a page on our site that contain a social Plugin, your browser establishes a direct connection with Facebook servers. Facebook directly transfers the Plugin content to your browser which embeds it into the website.

The embedded Plugins provide Facebook with the information that you have accessed the corresponding page of our site. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the Plugins, for example by clicking “Like”, or by submitting a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by Facebook.

For information regarding the purpose and scope of data collection and procession by Facebook, as well as your respective rights and settings options for protecting your privacy please visit Facebook’s privacy policy.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website.

FACEBOOK CONVERSION TRACKING

On our site we may use Facebook Conversion Tracking or Custom Audiences to provide measurement services and target ads. You can opt-out of the collection and use of information for ad targeting by visiting the website: www.aboutads.info/choices.

GOOGLE +1 BUTTON

Our Site use the “+1” button from the Google Plus social network which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). The button can be recognized by the “+1” or “g+” icons.

By opening a page on our site which contains a “+1” or “g+” button, your browser creates a direct connection to Google’s servers. The content of the “+1” or “g+” button is sent directly from Google to your browser and integrated via the browser into the webpage. Our site can therefore not influence which data is collected by Google, but it can be assumed that at least the IP-address is collected.

For further information on the “+1” button, its data collection, the data usage by Google and your rights please visit Google’s policy page.

If you are a member of Google Plus and do not want Google to collect data on you via our site and have this data connected to with data stored at Google, please log off Google Plus before entering our site.

TWITTER

Our site uses social buttons from the Twitter service which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). The buttons can be recognized via the “twitter” or “follow” icons.

By using the buttons you can share content from our site via Twitter or follow our site on Twitter. If you click on the Twitter social buttons the Twitter Plugin will be activated and will set up a direct connection between your browser and Twitter. Our site can therefore not influence which data is collected by Twitter, but it can be assumed that at least the IP-address is collected.

For further information on these buttons, Twitter’s data collection, data usage and your rights please visit: http://twitter.com/privacy.

PINTEREST

Our site uses social buttons from the Pinterest service which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). The buttons can be recognized via the “Pin it” icon.

By using the button you can share content from our site via Pinterest or follow our site on Pinterest. If you click on the Pinterest social buttons the Pinterest Plugin will be activated and will set up a direct connection between your browser and Pinterest. Our site can therefore not influence which data is collected by Pinterest, but it can be assumed that at least the IP-address is collected.

For further information on these buttons, Pinterest’s data collection, data usage and your rights please visit: http://about.pinterest.com/privacy/.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things,  the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be processed through Paypal Express. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data using a secure server, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at info@matterofstuff.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

ACCESS OF INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@matterofstuff.com.