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Profile & Account

If you are a member of the Matter of Stuff community, you will be automatically registered to our newsletters.
If not, you can also register on our footer menu.
At the bottom of emails from Matter of Stuff, you have the option to Manage Preferences.
Click on this option to opt in/out of any marketing emails.
To create a trade account on Matter of Stuff, simply sign up and enter your company information. Our team will verify your details and contact you within 24 hours to set up your account
Matter of Stuff is a community of design lovers and trade professionals who want to discover beautiful products, materials and spaces.
First of all, we would be sorry to see you go! If you would like to delete your Matter of Stuff account, please contact your Matter of Stuff project consultant.
They will be able to help you process your request. If you are not sure who your project consultant is, please contact Customer Support at store@matterofstuff.com.
Please check our privacy policy which will give you advice on how to keep your account safe. If you continue to have any problems, please submit a support request to our Customer Service team (store@matterofstuff.com) who are more than happy to help with any issues.

Orders, Deliveries and Returns

Products that can be purchased directly from brands hosted on matterofstuff.com have an "Add to cart" button. When you wish to buy a product, simply click on the "Add to cart" button and the product will be added to your shopping cart.
You will then have the option to continue shopping or proceed to checkout. When you have completed your online order on matterofstuff.com and the payment has gone through for your item(s), you will receive an email confirmation.
Once your order has been processed and the items have shipped, you will get another email confirmation.
Please submit a support request to our Customer Service team on store@matterofstuff.com who are more than happy to help with any issues.
We are committed to meeting our delivery promises. Therefore, we cannot add new items to orders that have already been paid and processed. Please, place a new order in this case.
If you wish to cancel an order before the order has been processed please email us at store@matterofstuff.com as quickly as possible quoting your order reference number.
If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds' in our Terms and Conditions
Where an item is labelled made to order this means that this item will be made specifically for you by the supplier.
Items that you buy through matterofstuff.com will have different delivery methods, times and prices, depending on size, supplier and whether it is already manufactured or it is manufactured upon order.
From the date on which you place your order, items that are in the manufacturer’s stock can typically take 1 week to deliver.
Made to Order items can typically take 8 to 12 weeks or longer to deliver.
These timings are shown here as a guide: please refer to the actual expected delivery dates for your Products which will be displayed on our website Product pages, at the website checkout and on our quotations for customers purchasing Products through other means.
Your final shipping price will be clearly indicated at checkout. If you have any queries just submit a support request.
Delivery restrictions may apply, so be sure to read the product information before you make a purchase.Please refer to our Terms of Sale for full terms and conditions regarding delivery and installation.
Most of our products do ship worldwide - please refer to the product page for more information about where the product ships to.In the event a product does not ship to you but you’d really love the product - please send us an email to store@matterofstuff.com and we can provide a quote to have it sent over to you.
You will receive an email from us as your order has shipped. Sometimes, when you have ordered multiple items, your order might ship in several different packages. You will receive an email every time that a package has been sent to you with details about the items that it contains.
We are unable to offer refunds or exchanges once an order has been placed if:
- The item is a made-to order item.
- The order has been put into production per the customer's individual specifications eg. a specific finish or upholstery colour.
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive.
However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us at store@matterofstuff.com
Firstly, please contact store@matterofstuff.com to advise of the problem within 48 hours of receipt of your product(s). Please provide us with photographs of the damage to enable us to facilitate the right course of action for you.
We will then advise how to move forward with the return of your product(s).
When sending any item back to us, it is important that you save all the original packaging.
Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.

Procurement & Furniture Sourcing Project Management Tool

Create a trade account on Matter of Stuff by signing up and entering your company information. Our team will verify your details and contact you within 24 hours to set up your account. Please view the Furniture Sourcing Project Management tool demo.
In order to receive up to 35% discount off your order, create a trade account on Matter of Stuff by signing up and entering your company information. Our team will verify your details and contact you within 24 hours to set up your account.
You can download the available files from the product page under ‘Files’, beneath the product image.If you don’t see any files for download, send us a message and we will share the information with you.
Yes, we can organise face-to-face or zoom tutorials. Please send us an email to procurement@matterofstuff.com to schedule an appointment.

Materials Library

Send the list of samples you need at bespoke@matterofstuff.com. We ask for you to cover the shipping costs which will then be discounted from your final order.
All our materials can be customised to your needs. Send us an email at bespoke@matterofstuff.com to discuss customised solutions.
All our materials can be transformed in a bespoke product. Surface patterns can be made as per your drawings. Format and finish can be adapted to your needs. We can work with you to find the manufacturing solutions that will deliver the aesthetics you need within your budget. Send us an email at bespoke@matterofstuff.com to discuss bespoke solution.
You can request a quotation by pressing the bottom "request quote" in the material you like. Alternatively send us an email at bespoke@matterofstuff.com.
Yes, if you are a designer, interior designer or architect and you are interested in learning more about a material and discover possibilities with our manufacturers get in touch at bespoke@matterofstuff.com to get your visit organised. You can choose between our marble quarries, ceramics, metal, raw earth and wood carving facilities. All our facilities are in Italy.Please list in your email: number of participants, preferred dates and facilities you would like to visit.
Yes, we regularly organise material presentation and CPDs in London and video presentation elsewhere. We bring a selection of our samples and we inspire you with a short presentation. You can contact us at bespoke@matterofstuff.com to get this organised.

Bespoke Manufacturing

Yes, bespoke is what we love and do best. We undertake projects of any size – from creating a bespoke piece of furniture or helping you to manufacture a full interior refurbishment. Please get in touch at bespoke@matterofstuff.com to discuss your requirement.
Yes, bespoke is what we love and do best. We undertake projects of any size – from creating a bespoke piece of furniture or helping you to manufacture a full interior refurbishment. Please get in touch at bespoke@matterofstuff.com to discuss your requirement.
We are always available to consult you on material choices. There are many solutions e are always available to discuss ideas and to share inspiration on our material range. Please send us your drawings at bespoke@matterofstuff.com.
Yes, if you are a designer, interior designer or architect and you are interested in learning more about a material and discover the possibilities with our manufacturers get in touch at bespoke@matterofstuff.com to get your visit organised. You can choose between our marble quarries, ceramics, metal, raw earth and wood carving facilities. All our facilities are in Italy.
Please list in your email: Number of participants, Preferred dates and Facilities you would like to visit.

Payment and Prices

When an item is purchased on matterofstuff.com we accept Visa and MasterCard through PayPal.
When an item is purchased on matterofstuff.com we accept Visa and MasterCard through PayPal.
Rest assured that our site is secure and you can shop safely. When you enter the checkout stage you will notice that the browser switches to secure mode (a little padlock appears somewhere on the browser screen). This guarantees that your card details are being encrypted and cannot be seen by anyone.We do not store any card details on our website.
If your payment is declined it means that your bank did not allow a charge on your card.If possible try another card.If the problem is not resolved you could contact your bank and they should be able to provide you with the reason for the decline.

For Suppliers

To become a supplier of Matter of Stuff, get in touch on store@matterofstuff.com if you supply products or bespoke@matterofstuff.com if you supply manufacturing services or materials. Our team will review your request and verify your details and get in touch with you, usually within 24 hours!
matterofstuff.com is available for anyone to have a look and explore the different suppliers that we partner with on our platform and purchase products at their RRP prices. However, unless they are matterofstuff.com trade membership they are not able to see trade prices and benefit of trade discounts. Matter of Stuff trade members are vetted when they request to join. This is so we can guarantee that they are trade only.
Powering thousands of interior design professionals, matterofstuff.com is used by designers to deliver seamless design projects, on time and within budget. Joining the Matter of Stuff supplier community, a selection of your catalogue will be added to our online FF&E library to inspire and be purchased by thousands of design lovers and professionals around the world.
Whilst matterofstuff.com is open for private customer and trade professionals alike to browse and shop, our reserved trade area is strictly business to business. This means that only interior designers, architects, property developers, and other professionals delivering interiors projects will have access to the matterofstuff.com reserved trade area and pricing.
Only users with a registered Matter of Stuff Trade Membership can access matterofstuff.com and request quotes. All prospective buyers are required to complete a membership request form.
As part of the membership request process all applicants must provide a company number, website and/or VAT number. We use a registered online VAT checker to check company registration numbers. If the information supplied is adequate then the applicant will receive a call from the matterofstuff.com buyer engagement team to establish whether they should be granted an account.If sufficient information is not supplied then we would request more information or reject the request. Some buyers on the platform who do not appear to have the required information (website, VAT number and/or company number). If this is the case then a member of the matterofstuff.com vetting team will have verified them by a trade referral and through viewing examples of their work and/or a professional portfolio.
Now that you are live on matterofstuff.com, it's time to let people know about it!One key way you can boost your visibility is to ensure that your website has a link to your matterofstuff.com catalogue, and a matterofstuff.com badge somewhere visible, so that trade buyers know you’re part of the Matter of Stuff supplier selection. Don’t forget to mention us on social media too for a chance to earn extra promotion!

Have your catalogue link handy, as provided by your Supplier Account Manager. This link will go directly to your catalogue on Matter of Stuff. Choose your matterofstuff.com badge, or select from the wording below if you’re only able to link text on your website:
A) Available on matterofstuff.com
B) matterofstuff.com

1. Hyperlink your badge / wording to your catalogue using the link provided.
2. Post the badge itself or an image of your favourite product on social media with the link to your catalogue.
3. Make sure you tag us for a repost, and to get your catalogue fresh on the radar of our Social Media team’s radar.

Instagram: @matterofstuff
Twitter & Pinterest: @matterofstuff
And of course: #matterofstuff

Still got questions?